Frequently Asked Questions

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We do! For each friend who signs up with your referral link and connects an app, you’ll earn 100 bonus points. You can refer a maximum of 20 friends.

There’s two ways to get your referral link to share with friends. 

On the Evidation app: 

1. Click on the silhouette icon at the bottom-right corner of the Evidation app after logging in 
2. Scroll to the bottom, and click on “Refer Friends” to find your personalized referral link 

On your computer: 

1. Log into your account at evidation.com, then click “Account” at the top of the page 
2. Click the “Refer” button under “Refer Friends” to find your personalized referral link 

To receive points for referrals, each friend you refer must create an account and connect at least one app. Please read our Terms of Use for more information. 

On the Evidation app: 

1. Tap the Apps icon at the bottom of the screen 
2. Tap the app you want to connect 
3. Tap “Connect” 
4. Follow any additional steps that may appear 
5. Your app will now show as connected in the "Apps" screen 

On your computer: 

1. Click “Apps” at the top of the screen 
2. Select the app you want to connect 
3. Click “Connect” 
4. Follow any additional steps that may appear 
5. Your app will now show as connected in the “Apps” screen 

Welcome to Evidation! To start, download the Evidation app on your Apple or Android device and follow the prompts to create an account. Or create an account at evidation.com. 

After your account is created, you can earn points by connecting your favorite fitness apps to Evidation and by completing activities and offers within the platform.

Evidation iOS app

Evidation Android app 

Connect over 20+ iOS & Android apps and begin earning points and rewards. You can also earn points for taking surveys and reading health-related articles, participating in health programs and research, and more.

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Evidation is an app and community that rewards members for engaging in their health and contributing to ground-breaking health research. 

Evidation Members earn points for tracking actions like walking, sleeping, logging food, taking surveys and reading health-related articles, participating in health programs and research, and more. Members can redeem their points for cash or donate to their charity of choice. 

Have questions or feedback? Contact us here.

Our research team will reach out to you through email or an offer if you may be a good fit for a study. They identify potential participants based on your answers to surveys and questions in the Evidation platform. The best way to be considered for studies is to complete these surveys. Thank you for your interest in contributing to research! 

On the Evidation app: 

1. Tap the silhouette icon at the bottom of the screen 
2. Tap “Settings” 
3. Tap “Password” 
4. Enter your current password
5. Enter a new password 
6. Tap “Save” 

On your computer 

1. Go to evidation.com and log in 
2. Click “Account” at the top of your screen 
3. Click “Edit” next to where it says “Password” 
4. Enter your current password 
5. Enter a new password 
6. Click “Save” 

In the Evidation app:

• Tap "Profile" in the navigation bar at the bottom of the screen
• Tap “Settings”
• Tap the email address field
• You’ll receive a temporary security code via email
• Enter this code on the open app screen
• Enter the new email you would like to use and tap "Save"
• Lastly, you’ll receive an email to the current account email to confirm you would like to complete the change.

*If you don't have access to your current account email and are unable to confirm the change, you can contact our Support team to make the change.

On a computer:

• Click "Account" in the top navigation bar
• Click "Edit" next to the email address field
• You’ll receive a temporary security code via email
• Enter this code on the Evidation screen
• Enter the new email you would like to use and click "Save"
• Lastly, you’ll receive an email to the current account email to confirm you would like to complete the change.

*If you don't have access to your current account email and are unable to confirm the change, you can contact our Support team to make the change.‍

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Go to your account settings. On the Evidation app, you can access your account by tapping on the silhouette icon at the bottom of your screen. On the evidation.com website—you’ll click “Account” at the top of your screen after logging in. 

Toggle your notifications on or off.

Offers are opportunities to earn points by responding to prompts—like taking a survey, reading suggested articles, or participating in a program or research study. 

You can see current offers at the top of the Evidation app and on evidation.com once you’re logged in.

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You can earn points by completing cards daily in the Evidation app and by tracking your healthy actions through a variety of health apps. Learn more here.

For additional information, please refer to our Terms of Use. 

Still have questions? Contact us here.

If your Evidation account becomes inactive—this happens if you haven’t completed any offers in the last 12 months—any and all points in your account will also expire.

Once you earn 10,000 points, you can claim your first reward. You’ll receive $10 for every 10,000 points. 

To claim your reward, first make sure you’ve completed your account profile—we’ll need this information to process your reward. 

To redeem on the Evidation app: 

1. Tap “My Points” at the top of the screen 
2. Tap the “Redeem your Points" button 
3. Scroll down and tap the "Get your Reward" button 
4. Tap “Done” 
5. Next, look out for an email from Tremendous* (our third-party provider) in the next 1-5 business days. This is where you’ll select the type of reward you’d like to receive. 

To redeem on your computer: 

1. Click the green “Redeem” button (next to “My Points”) at the top of your screen 
2. Click the “Redeem your Points" button 
3. Scroll down and click the "Get your Reward" button 
4. Click “Done” 
5. Next, look out for an email from Tremendous in the next 1-5 business days. This is where you’ll select the type of reward you’d like to receive.

You have the option to redeem your points for the following rewards: 

• Paypal payment 
• Charity donation
• Gift card 
• Prepaid Visa card—either virtual or physical 
• Bank deposit

Tremendous*, our third-party vendor who manages rewards, will typically contact you within 1-5 business days after you redeem your points. If you don’t hear from them after 7 business days, be sure to check your spam inbox. If you still don’t see anything, please contact us here.

Digital rewards (Paypal payment, virtual gift card, or virtual Visa card):

‍Rewards will be sent to your email from either Tremendous* or Paypal (if you chose a Paypal payment). Be sure to check your spam inbox too. If you don’t receive something within 7 days, please contact us here.

Bank deposit: 

Your payment should arrive in your bank account within 2 business days. 

Physical Visa card: 

Please check your mailbox in 2-7 business days. If you don’t receive your Visa card after 10 days, please contact us here.

Rewards will be sent to your email from either Tremendous* or Paypal. Be sure to check your spam inbox too. If you still don’t see your reward after 7-10 days, please contact us here.

You must be a United States resident age 18 years or older to redeem points. Remember, use of Evidation is subject to our Terms of Use. 

Evidation is available to United States residents who are at least 18 years old. Therefore, anyone under 18 won’t be able to redeem a reward.

Evidation rewards are only available to US residents.

Once you earn 10,000 points you can redeem them for charity. When you redeem, you’ll see an option that says, “Donate to charity.” Select this option, then choose from the list of charities we support. That’s it!

We can only donate to charities on our list—but we love hearing feedback from you about additional groups we should support. Please reach out here to send us suggestions.

If you still want to donate to a charity that’s not on our list, we suggest redeeming your points as a bank deposit and then donating directly.

To get started, connect a health app to Evidation. Then enable activity sharing with Evidation for each connected app. (You may see a notification pop up on your mobile device asking you to allow activity sharing.) Your data will then sync automatically. 

Note: Syncing data generated by wearables works a little differently for each device. Please see our FAQs about your specific wearable for more information. 

Still having trouble? Check to make sure the correct login information was used when connecting your app. If the wrong login was used, please disconnect the app, then reconnect it to Evidation using the correct login information. 

Finally, check that both your mobile device and apps are running the latest software version. 

If you continue to have problems syncing your activities, please reach out to us here —and include screenshots if possible. 

Data syncs happen approximately every 4-6 hours and can take up to 24 hours to appear on your account. If you don’t see your recent activity data, check back in a few hours.

Note: If you're using a wearable, such as a Fitbit or Garmin, you’ll need to open the Fitbit or Garmin app to sync the data with Evidation. We suggest doing this once per day. 

For more app-specific troubleshooting information, check out these articles. 

We’re only able to award points for apps in our Connected Apps list. 

If your app is not listed, please reach out here and let us know what you’d like to see. We appreciate the suggestion!

First, connect the Fitbit app with Evidation. You can do this on the Evidation app or on your computer. 

On the Evidation app: 

1. Tap the Apps icon at the bottom of the screen 
2. Tap “Fitbit” 
3. Tap “Connect” 
4. Next, log in to Fitbit and grant permission to share data with Evidation.
5. A confirmation message will pop up—tap “Continue” 
6. Your Fitbit app will now show as connected in the "Apps" screen 

On your computer: 

1. Click “Apps” at the top of the screen 
2. Find “Fitbit” and click “Connect” 
3. Next, log in to Fitbit and grant permission to share data with Evidation.
4. A confirmation message will pop up—tap “Continue” 
5. Your Fitbit app will now show as connected in the "Apps" screen 

Note: Your Fitbit devices won’t connect directly with the Evidation app. Your Fitbit app fetches the data, then syncs the data with your Evidation account.

We suggest syncing your Fitbit data to your Fitbit app, then opening the Evidation app once a day. This will help ensure you earn points for all your activities. 

Note: We can only award new points for activities less than two weeks old.

Data syncs happen approximately every 4-6 hours and can take up to 24 hours to appear on your account. If you don’t see your recent activity data, check back in a few hours. 

Has it been more than 24 hours? 

Check the “Apps” screen to make sure the Fitbit app is still connected and synced. If this doesn’t fix the problem, we suggest disconnecting and reconnecting the Fitbit app from Evidation. 

Also, check that both your mobile device and Fitbit app are running the latest software version. 

If you continue to have problems, please send us more information here with screenshots of your missing Fitbit activities, if possible. We're happy to help.

1. First, connect your Apple Watch to Apple Health.

To connect your Apple Watch to Apple Health, open your Apple Health app, go to "Sources,” and ensure your Apple Watch is one of the devices connected to your Health app. Here is a link to Apple's Support article with more information about manually syncing data and connecting apps. 

2. Next, connect the Apple Health app with Evidation. You can do this on the Evidation app or on your computer.

On the Evidation app: 

1. Tap the Apps icon at the bottom of the screen 
2. Tap “Apple Health” 
3. Tap “Connect” 
4. A confirmation message will pop up—tap “Continue” 
5. Your Apple Health app will now show as connected in the 
6. “Apps” screen 

On your computer: 

1. Click “Apps” at the top of the screen 
2. Find “Apple Health” and click “Connect” 
3. A confirmation message will pop up—tap “Continue” 
4. Your Apple Health app will now show as connected in the "Apps" screen 

Note: Your Apple Watch won’t connect directly with the Evidation app. Your Apple Health app fetches the data, then syncs the data with your Evidation account. 

To ensure your activities sync with Evidation as accurately and quickly as possible, we suggest opening your Apple Health app and Evidation app once a day.

Note: We can only award new points for activities less than two weeks old.

Data syncs happen approximately every 4-6 hours and can take up to 24 hours to appear on your account. If you don’t see your recent activity data, check back in a few hours. 

Also check to see that Evidation is an enabled source in the Health app. To do this, go to the Apple Health app on your mobile device, tap “Sources” at the bottom of the screen, tap “Evidation,” then turn on any categories you'd like to allow Evidation access to. 

If they’re already enabled, disable all categories and enable them again. 

Still having trouble? 

Check the "Apps" screen to make sure the Apple Health app is still connected and synced. If this doesn’t fix the problem, we suggest disconnecting and reconnecting Apple Health from Evidation. 

Also, check that both your mobile device and Apple Health app have the latest software version. 

If you continue to have problems, please send us more information here with screenshots of your missing Apple Health activities, if possible. We're happy to help.

Evidation is able to sync Apple Health data from your Apple Watch. However, data from non-supported programs like VeryFitPro, Bellabeat, H Band, STYR, Nike Run Club, Calm, and others won't sync with Evidation.

First, connect the Samsung Health app with Evidation. You can do this on the Evidation app or on your computer.

On the Evidation app: 

1. Tap the Apps icon at the bottom of the screen 
2. Tap “Samsung Health” 
3. Tap “Connect” 
4. A confirmation message will pop up—tap “Continue” 
5. Your Samsung Health app will now show as connected in the "Apps" screen 

On your computer: 

1. Click “Apps” at the top of the screen 
2. Find “Samsung Health” and click “Connect” 
3. A confirmation message will pop up—tap “Continue” 
4. Your Samsung Health app will now show as connected in the "Apps" screen 

Note: Your Samsung devices won’t connect directly with the Evidation app. Your Samsung app fetches the data, then syncs the data with your Evidation account. 

To ensure your activities sync with Evidation as accurately and quickly as possible, we suggest opening your Samsung Health app and Evidation app once a day.

Note: We can only award new points for activities less than two weeks old.

Data syncs happen approximately every 4-6 hours and can take up to 24 hours to appear on your account. If you don’t see your recent activity data, check back in a few hours. 

Has it been more than 24 hours? 

Check the "Apps" screen to make sure the Samsung Health app is still connected and synced. If this doesn’t fix the problem, we suggest disconnecting and reconnecting the Samsung Health app from Evidation. 

Also, check that both your mobile device and Samsung Health app are running the latest software version. 

If you continue to have problems, please send us more information here with screenshots of your missing Samsung activities, if possible. We’re happy to help.

First, connect the Garmin app with Evidation. You can do this on the Evidation app or on your computer. 

On the Evidation app: 

1. Tap the Apps icon at the bottom of the screen 
2. Tap “Garmin” 
3. Tap “Connect” 
4. Next, log in to Garmin and follow any additional instructions that may appear
5. Open the Evidation app. A confirmation message will pop up—tap “Continue” 
6. Your Garmin app will now show as connected in the "Apps" screen 

On your computer: 

1. Click “Apps” at the top of the screen 
2. Find “Garmin” and click “Connect” 
3. A confirmation message will pop up—tap “Continue” 
4. Next, log in to Garmin and follow any additional instructions that may appear 
5. A confirmation message will pop up—click “Continue” 
6. Your Garmin app will now show as connected in the "Apps" screen 

Note: Your Garmin devices won’t connect directly with the Evidation app. Your Garmin app fetches the data, then syncs the data with your Evidation account.

We suggest syncing your Garmin watch data to your Garmin app, then opening the Evidation app once a day. This will help ensure you earn points for all your activities. 

Note: We can only award new points for activities less than two weeks old.

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Data syncs happen approximately every 4-6 hours and can take up to 24 hours to appear on your account. If you don’t see your recent activity data, check back in a few hours. 

Has it been more than 24 hours?

Check your "Apps" screen to make sure the Garmin app is still connected and synced. If this doesn’t fix the problem, we suggest disconnecting and reconnecting the Garmin app from Evidation. 

Also, check that both your mobile device and Garmin app are running the latest software version. 

If you continue to have problems, please send us more information here with screenshots of your missing Garmin activities, if possible. We're happy to help.

Programs are run by Evidation and our partners at leading health organizations. Some programs are open to everyone, and others are tailored for individuals who meet specific criteria, like having a certain health condition. Join a program to receive personalized health content, explore insights from your community, and earn points by completing short surveys. 

Do you have a health issue you care about? Look at your latest offers for opportunities to join a program that interests you.

To unenroll, please use one of the following options: 

1. Log into your account on your mobile device or computer. Go to your Account. Find the “My Programs” section and select “Manage my programs.” Select which programs you’d like to unenroll from. 
2. Reach out to our support team using this form. 

We’re sorry to see you go!

Please reach out to support through this form—we’re happy to help.

Yes! The points you earn by participating in programs are added to your total points and are redeemable for rewards.

It happens! Please contact us here.

Evidation values your privacy and security. We use technical and administrative safeguards to protect the confidentiality, integrity, and availability of your information. Learn more here.

Evidation is committed to trust and transparency with respect to your information. We do not sell your personal information in a traditional sense, but some laws define “sale” very broadly. To be clear, we disclose your personal information outside of Evidation only with your consent or at your direction, or as described in the applicable Privacy Notice(s) (for example, to provide requested services). We may, however, use cookies on our website and MyEvidation. You can manage cookies on our website or MyEvidation by clicking the link in the cookie banner and managing your preferences. 

You can learn more about your privacy rights and how we use your personal information by visiting our Privacy Notice. You can also learn more by contacting our Privacy Office at [email protected].

As part of our commitment to trust and transparency we give our community the option to export their Evidation data. 

To export your data: 

1. Go to your Account page on your mobile device or computer 
2. Select “Settings” 
3. Select “Export Data” 
4. Then tap or click “Export”
5. We will email you a .json file with your Evidation data. If you need to receive the export in a different format, please contact us at [email protected] and we will do our best to accommodate your request. 

If you want to receive data that was generated through a sponsored research or other program, please contact us here. We will escalate your request to the Evidation study or program team, or to the sponsor on whose behalf the data was collected. 

We believe it’s important you have control over your data. Under certain US state laws, you may have the right to request we delete your personal information. 

To delete your Evidation account and personal information, go to your Account page on your mobile device or computer. Select “Settings”. Find the “Data” section, then select “Delete Account.” Scroll to the bottom and select “Delete My Account.” 

You may also reach out to us to request deletion here.

Please note: After deletion, your Evidation account and data cannot be downloaded or recovered (including any points you may have earned). If you would like to rejoin the community, you will need to open a new account. 

You can learn more about your privacy rights by visiting our Privacy Notice. 

If you want to delete data that was generated through a sponsored research or other program, please contact us at [email protected]. We’ll escalate your request to the Evidation study or program team, or to the sponsor on whose behalf the data was collected. Note that we and our study or program sponsors may not be able to honor requests to delete personal information generated as part of certain types of research or programs. Please refer to the documentation you agreed to when you enrolled to find out additional information about your privacy rights and the collection and use of your data as part of that research or program. 

We use technical and administrative safeguards to protect the confidentiality, integrity, and availability of your information. We employ a range of measures that are commensurate with the dynamic cyber-threat landscape to secure information, but we also recognize that electronic communications, and the processing and storage of data, can be inherently insecure and may contain unknown weaknesses. Consequently, while we cannot guarantee absolute security in such a dynamic threat landscape, we are strongly committed to continuously keeping your data as secure as possible. 

If you want to report a potential cyber security vulnerability please contact us at [email protected].

Click here to see a list of current known bugs. 

Trouble with your Evidation account? Contact us at [email protected].

Contact our team at [email protected].

Interested in submitting a product request? Please use this form.